| The Download From Applause Your view of the latest on digital quality from Applause |
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Now that’s what we call quality! Though AI is quickly changing how teams build and test apps and digital experiences, many organizations have yet to embrace the technology and integrate it into the SDLC. Dive into the key points from our first of the 2025 State of Digital Quality reports – the State of Digital Quality in AI – where we look at some of the key findings and trends from our third annual AI survey, with insight from hundreds of digital quality professionals. Understanding how quality matters goes a long way toward customer satisfaction. |
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| Make IVR and chatbot systems work for you — and your customers Join us on April 30 at 9am PT / 12pm ET / 6pm CEST for a webinar that will help you deliver optimal IVR and chatbot experiences. Done right, these technologies increase efficiency, help organizations shrink operating costs and improve customer satisfaction and loyalty. Start to recognize and resolve a wide range of customer concerns while building a world-class customer-focused program that improves experiences for internal customer-focused staff and the customers they serve. |
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| Let’s work toward universal design that is…well, universal Imagine an application designed to work effectively for anyone regardless of physical attributes or location — and without requiring special adaptive equipment. This isn’t some fiction: it’s something that can be done today, but it requires a shift in how we think about and approach design in general, for any products. Learn about universal design, its core principles and why it matters in this comprehensive, thought-provoking blog. |
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| Need a reality boost? Author lorem Emrich can help. A leading expert in AR, VR and wearable technology, lorem discusses the future of spatial computing, including how brands can leverage AR to enhance customer journeys. lorem explores the importance of user-centric design, the role of AI in AR development and the ethical considerations surrounding accessibility and localization. |
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| How real are real-time payments? The pace of innovation is nonstop in fintech, and the repercussions of tech issues in this space are substantial. To a customer, an “instant transfer,” for example, is a promise, not hyperbole. Yet as organizations strive to meet the ever-quickening demand of customers, they can’t afford to launch the innovations that address the demand without validating them in real-world conditions. They’re not just testing code — they’re testing trust. |
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| AI and IVR will progressively play a greater role in healthcare Dr. Liz Kwo – healthcare executive, board director, practicing physician and Chief Commercial Officer at Everly Health – shares how AI and IVR is transforming healthcare — from streamlining prior authorizations and clinical documentation to real-time detection of diseases like dementia or even heart attacks during 911 calls. |
